It looks like in both cases the DTMF signals are received by VoiceGuide/HMP using RFC 2833. Please, let me know if you need any other information from our side. These were all recognized properly, from the softphone everything works as expected.ĭo you have any idea about what could be happening? The calls we made for testing (the ones you will see on the traces) are:įrom Cisco extentions (just digists entered by the caller):Ĭall 1: 2 2 1 7 7 5 2 1 7 7 5 # (voiceguide only recognized )įrom these calls, most of the repeated numbers where not recognized (if the time delay between digits is long, sometimes the numbers are recognized)įrom softphone (just digists entered by the caller): We are using HMP (update 291) and VoiceGuide 7.2 on a Windows 7 Computer (32bits)Ģ0120706_CallTroubleshoot (a wireshark pcap trace, with calls using Cisco Extension)Ģ0120706_CallTroubleshoot_Softphone (a wireshark pcap file with a call made from Softphone) But, when we call the IVR from a softphone, the digits are recognized properly. The problem we're having is that when the caller dials the same digit more than once in sequence only one instance is recognized.įor instance if 21775 is typed what we see from voiceguide is 2175. We have a VoIP setup, where the calls go from Cisco Extensions to CallManager and then to HMP+Voiceguide
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